Vehicle Arbitration Policy
Only certain vehicles qualify for protection under our arbitration policy.
Only vehicles that conform to all of the following criteria may undergo arbitration:
- The base purchase price of the vehicle must be $4,000.00 or greater excluding all fees and taxes.
- The vehicle was not sold with an "AS IS" declaration.
- The vehicle was not sold as a Finance Repo or Fleet Vehicle.
- The vehicle was not sold unreserved.
How to apply for arbitration:
- You must provide a written report from a licensed mechanic explaining, to the best of their ability, what the underlying cause of the problem is. Defects not covered in writing in a mechanic's report will not be entertained.
- You must request arbitration and provide both the vehicle and a mechanic's report to Regal Auctions by 5:00pm Monday after purchasing at a Saturday auction or by 5:00pm Thursday after purchasing at a Wednesday auction.
The arbitration process:
- The seller will be presented with your complaint. They will be given the option to have a mechanic of their choice inspect the vehicle and present their findings to Regal Auctions. Additionally Regal Auctions may, but are not bound to, consult any other mechanic or authority we choose, have them inspect the vehicle and present their findings to us.
- With consideration to the findings of any and all mechanics or authorities involved Regal Auctions will make a decision as to the suitability of the vehicle with regard to the terms of our arbitration policy. This decision will be final and all parties will be bound to it. By applying for arbitration you agree that you will accept and be bound by our decision.
Possible outcomes of arbitration may include but are not limited to the following:
- Repair - We may choose to have the vehicle repaired at the seller's expense to conform to the arbitration policy.
- Renegotiate - We may renegotiate the selling price of the vehicle to compensate the buyer for any required repairs.
- Refund - We may choose to return the vehicle to the seller and refund the buyer any monies he has paid. The seller will then be responsible for paying both the buyer's and seller's fees.
- Review - We may decide that the complaint presented is not covered by the arbitration policy and will review the facts of the matter with the buyer.
The following items are covered by the Arbitration Policy:
- Major engine problems such as a cracked cylinder block, bent valves, damaged engine bearings, damaged head gasket or low cylinder compression.
- Major transmission problems such as missing gears or poor shifting due to mechanical fault.
- Transfer case is binding or inoperable.
- Differential is inoperable.
- Major frame damage – to apply for frame damage arbitration you must present a report illustrating the damage from a certified frame shop.
- Improperly declared status – Vehicles with a title status of "Rebuilt", "Salvage", "Non-Repairable" or "Out of Province" that are not declared or declared falsely at the time of sale.
All non-power-train ailments are not arbitratable. Non-arbitratable items include but are not limited to the following:
- Any and all fluid leaks regardless of severity.
- Metal filings in fluids.
- Any item that has a repair cost less than $500.00.
- Poor shifting transmission due to electrical fault(eg. faulty sensor, transmission in limp mode).
- Engine noise, smoke, any problem indicated by a dashboard light or any other problem obvious to a layman upon inspection. Due diligence is expected of all buyers.
- Adjustments required by power-train components.
- Anything that is not a power-train component including but not limited to brakes, wheel bearings, CV joints, exhaust, suspension or any electrical or computer components.
- Any incorrect declarations as to a vehicle's year, make, model or VIN.
NOTE: Arbitration is only applicable to current, documented mechanical problems and not to potential defects or possible future faults.